Shipping & Returns
How to Order
Penguin Random House accepts payment for online orders by credit card only. We accept American Express, Discover, Mastercard and Visa.
Who do I contact if I have a question about my order?
Please refer to this FAQ for questions about ordering. For specific order inquiries, please email [email protected]
Do you accept phone orders?
We do not accept phone orders. All orders must be placed through our website.
How much does shipping cost?
Any orders over $100 receive free shipping. Shipping costs for orders under $100 will be calculated at Checkout.
When will my order arrive?
Most orders will ship in 4-6 business days. We cannot offer rush shipments at this time. We apologize for any delay and thank you for your patience.
Preordered titles will ship on or within 2-3 business days of their on-sale date (listed in your basket)
Backordered titles will ship when available. If the backordered title does not become available within 90 days, that portion of your order will be cancelled, and you will not be charged for that item.
Please note: Business days for processing orders are Monday – Friday, excluding holidays.
What is your returns and refund policy?
Items ordered directly from Chelsea Green Publishing may be returned under the following conditions:
–Items must be new, unopened and include all components
– Return shipments must include a copy of the original packing slip
– Return shipments must be sent by traceable means (such as USPS Priority Mail Service or UPS Ground Service) within 30 days of the shipment date on the packing slip
Returns that meet the above conditions should be sent to:
Returns Center
Penguin Random House LLC
1019 N State Rd 47
Crawfordsville IN 47933
Refunds will only be issued for new merchandise ordered directly from Chelsea Green Publishing and returned in original condition. Refunds will be issued for the value of the items ordered and any applicable sales taxes; original order shipping and handling and return freight charges will not be refunded.
We suggest you retain a copy of the tracking number for your return for reference. A refund will be issued to the card used on the order within 4-6 weeks of us receiving the returned item(s) provided they meet the conditions above.